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The Guest Experience Manager, FlyOver Las Vegas (“GEM”) will report directly to the General Manager of FlyOver Las Vegas (“FOLV”) while working closely with other managers and members of FOLV. The GEM will oversee the day-to-day guest experience operations ensuring first class hospitality.
The GEM will be a key member of an extremely collaborative, innovative, entrepreneurial leadership team and will be expected to roll up their sleeves and jump in. Attention to detail and passion for guest experience are a must as well as effective communication.
Salary range for this role is $65k to $75k USD.
As a Guest Experience Guide, your goal is the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Flight Guide, Sales Reservationist, Entry Scanner, Photographer, Retail Agent and Ticket Seller. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following FlyOver standards and operating procedures. The Guest Experience Guides should always strive to represent both FlyOver Las Vegas as well as maintain a positive attitude and a safe environment for all guest and team members.